Advantages of a Professional Telephone System for Small Businesses

A phone system is a multi-line systems typically used in enterprise environments, including systems from small key systems to large-scale private sector. The one for business is different from simply using multi-line phones available for the use of multiple “stations” in the system, and that such a system offers many additional management capabilities related calls. Such systems are often classified as key systems, hybrid systems and PBX.

Advantages & Features

When calls are made to the business outside of office hours, messages can be stored within the system and an employee or employees can pass these messages at a later date and deal with all the messages so that none get lost. Caller ID is a simple tool that identifies calls from numbers known or unknown, which is a very useful feature in a busy environment.

In some systems, you can store these unknown numbers in your contacts once you’ve made, the caller. This makes it much easier to call existing contacts.

These phone systems can be custom made to accommodate the unique needs of the company. A variety of systems sizes are available for any company including such features like like VOIP. This helps you cut the costs when it comes to local and international calls which can be useful if you are a business in Malta but calling clients in other countries such as the United States.

These telephone systems have become part of the lifeblood of every business, no matter how large or small. To survive in today’s fast-paced business world, it can seem to be so hard for any business to operate unless it adopts the latest innovations of the communications technology.



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There are many types of such systems available, hence, a needs assessment is performed by a professional to aide you in selecting the perfect system, so, some characteristics may be worse for your organization and you will also want to investigate the scalability of a system as your business grows.

Another useful feature is Call holding. This is used to place a caller on hold whilst you complete another task. This could be to find sheet work, look up the caller’s details and information before speaking to them or contact another colleague whom the caller wishes to speak to.

Call waiting features let you know when there is a caller on the line who wishes to speak to you when you are already using the telephone. There are usually lights which flash or tones which beep to let you know there is a caller waiting.

Teleconferencing features enable others (more than two people) to hold a conference’ style conversation over the telephone. These are now often enhanced with video imaging equipment via a computer.

Case Study

Simona runs Done & Dusted, a medium sized cleaning company in the UK. Although she is the owner of the company, she did a lot of the cleaning herself along with around a dozen staff. Prior to implenting a proper phone system, the website just listed her own personal mobile number which was often switched off as she was usually out at clients houses.

Also, because it was a personal mobile the answerphone message was not geared towards the business and many callers would simply hang up without leaving a message.

Now, Simona has invested a small sum into a proper business line which has an answerphone message just for the business. All calls are recorded along with the phone numbers so even if a caller does not leave a message, Simona can still see the number that made the call and follow up